Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

Messaging App Tango Debuts Shopping Feature With Walmart, AliExpress

Tango is sharing sales revenue with partners Walmart and AliExpress.

Tango

Tango, the messaging app known for free video and phone calls, now lets users buy and browse goods within the app when they’re not using it to communicate with friends.

The new feature, called Tango Shop, exists as a tab within the app that features a curated list of products from two major retailers: Walmart and Alibaba’s AliExpress. (Chinese e-commerce giant Alibaba invested $250 million in Tango last March.) Tango has a revenue share agreement with both companies, but wouldn’t share details.

When a user opens Tango Shop, they’ll see a list of products selected by Tango editors, and can also search for items from both retailers. The curated list will eventually be personalized for each user based on prior purchases and search queries, but it will also include season-specific goods, said Tango VP of Product Chi-Chao Chang.

The idea is that people already chat about shopping — you may call your brother to talk about Mother’s Day gift ideas, for example — and Tango wants to make it simple to turn that conversation into an actual purchase.

Building a store likes this helps differentiate Tango from rival communications services like Facebook’s Messenger and Snapchat. Both of those companies have created payment systems that let users pay each other, but don’t offer shopping the way Tango now does.

“We think payments is a means to an end,” he explained. “People don’t wake up every day thinking about who they are going to pay. They wake up every day thinking about who they are going to talk to and about buying something for themselves or someone else.”

The partnership with a mainstream retailer like Walmart was also strategic. Chang says it fits well with Tango’s core user base, which he described as “middle class” Americans. The app has 300 million users (not all of them necessarily active), and the U.S. is the company’s largest market.

“We are trying to get the mom and pop who are [technologically] unsophisticated but talk every day,” Chang explained.

Adding shopping and retail integration to a messaging app isn’t unheard of. WeChat, Tencent’s uber-popular messaging service from China, offers all kinds of services beyond just messaging to Chinese users (including shopping). It’s a trend that others in the United States, including Messenger, are starting to emulate. Facebook just rolled out its Messenger platform in March, and now lets people track packages from specific retailers through the app. It’s a real possibility that shopping might be next.

Kik, another messaging app popular in North America, particularly among teens, offers a promoted chat feature so brands can actually message users on the app.

Chang says that Tango’s commerce features will continue to expand before the year is out. In addition to adding more retailers, Chang says Tango is going to add a feature for peer-to-peer selling — in other words, a Craigslist-like service where you can use your geographic location to sell your used goods, or buy your neighbors’.

“If you’re looking for a bike, there’s new bikes and there’s used bikes,” said Chang. “We want to offer options to our buyers.”

This article originally appeared on Recode.net.

See More:

More in Technology

Future Perfect
The 5 most unhinged revelations from Elon Musk’s lawsuit against OpenAIThe 5 most unhinged revelations from Elon Musk’s lawsuit against OpenAI
Future Perfect

The Musk v. OpenAI trial is over. Here are the receipts.

By Sara Herschander
Podcasts
Are humanoid robots all hype?Are humanoid robots all hype?
Podcast
Podcasts

AI is making them better — but they’re not going to be doing your chores anytime soon.

By Avishay Artsy and Sean Rameswaram
Future Perfect
The old tech that could help stop the next airborne pandemicThe old tech that could help stop the next airborne pandemic
Future Perfect

Glycol vapors, explained.

By Shayna Korol
Future Perfect
Elon Musk could lose his case against OpenAI — and still get what he wantsElon Musk could lose his case against OpenAI — and still get what he wants
Future Perfect

It’s not about who wins. It’s about the dirty laundry you air along the way.

By Sara Herschander
Life
Why banning kids from AI isn’t the answerWhy banning kids from AI isn’t the answer
Life

What kids really need in the age of artificial intelligence.

By Anna North
Culture
Anthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque messAnthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque mess
Culture

“Your AI monster ate all our work. Now you’re trying to pay us off with this piece of garbage that doesn’t work.”

By Constance Grady