Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

Lyft Kills Off HotSpots as Uber Launches Copycat ‘Smart Routes’ Service

Lyft found little advantage in the service; will Uber find the same?

Lyft

Five months ago, Lyft launched, with much fanfare, a feature called HotSpots. Passengers could request rides at set pickup locations throughout the city for deeper discounts to its ride-hailing service. You know, like a bus.

“Consider the game changed,” Lyft declared on the company blog on April 10 when it expanded the program to 100 locations.

And then without much notice, it ended the program on Friday. Lyft felt it didn’t need HotSpots anymore to improve its routes. The demise of the offering comes just as Uber is testing a copycat service called “Smart Routes.”

The goal of both companies’ products was to make multiple-passenger pick-up even faster for drivers by directing people to specific locations, making the process more predictable. By eliminating the need to drive out of the way for each carpool pick-up, drivers in theory would make more money per ride even as costs decreased for customers.

This matters especially to Uber, whose CEO dreams of creating rides so cheap they replace people’s need to own personal cars.

But what Lyft discovered — and Uber may find out soon — is that aggregating demand in certain areas didn’t improve productivity much more than picking up individuals at their original locations. “The density of Lyft Line users is so high, we’re seeing these efficient routes happening no matter what,” a Lyft spokesperson told Re/code.

Instead of offering a separate product, Lyft said it will pass on the lower price of $6 for all Lyft Line rides in a big chunk of San Francisco without requiring passengers to go to fixed locations. There are no immediate plans to resurrect HotSpots, a Lyft spokesperson said.

What will Uber learn from its new Smart Routes service? It is essentially the same service as HotSpots aside from where it has placed its pickup locations — on popular streets rather than intersections.

We’ll let you know when it’s ready to talk about it.

This article originally appeared on Recode.net.

More in Technology

Podcasts
Are humanoid robots all hype?Are humanoid robots all hype?
Podcast
Podcasts

AI is making them better — but they’re not going to be doing your chores anytime soon.

By Avishay Artsy and Sean Rameswaram
Future Perfect
The old tech that could help stop the next airborne pandemicThe old tech that could help stop the next airborne pandemic
Future Perfect

Glycol vapors, explained.

By Shayna Korol
Future Perfect
Elon Musk could lose his case against OpenAI — and still get what he wantsElon Musk could lose his case against OpenAI — and still get what he wants
Future Perfect

It’s not about who wins. It’s about the dirty laundry you air along the way.

By Sara Herschander
Life
Why banning kids from AI isn’t the answerWhy banning kids from AI isn’t the answer
Life

What kids really need in the age of artificial intelligence.

By Anna North
Culture
Anthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque messAnthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque mess
Culture

“Your AI monster ate all our work. Now you’re trying to pay us off with this piece of garbage that doesn’t work.”

By Constance Grady
Future Perfect
Some deaf children are hearing again because of a new gene therapySome deaf children are hearing again because of a new gene therapy
Future Perfect

A medical field that almost died is quietly fixing one disease at a time.

By Bryan Walsh