Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

How Target’s digital chief plans to partner with startups and bring the big-box behemoth into the internet age

“We want to innovate the in-store experience.”

Recode/Alex Ulreich

Jason Goldberger, who was today promoted to chief digital officer of Target, readily acknowledges that a tiny portion — “4 to 5 percent” — of Target sales happen online.

“Digital is a fairly small percentage of the business,” Goldberger told Recode’s Jason Del Rey at the first Code Commerce Series event in Las Vegas. “But it’s a big chunk of the growth. It drives more commerce than just the numbers you’re giving.”

In his talk onstage, Goldberger touched on all things digital at Target — mobile payments, startup partnerships, in-store tech services and more.

The newly christened digital chief argued that digital operations at Target are much bigger than simply clicking “add to cart.”

“People use the app in the store, search within the store, see what aisle [their desired product] is in,” he explained. “Thirty million people visit a Target property each week, and 25 million [visit Target.com].”

Though Goldberger was bullish on how Target tech services can be used to augment in-store experiences, the company has been slow to enter the mobile payments game.

The company, along with other retailers, is an investor in the near-death mobile payment consortium MCX, which Goldberger nodded to. As for other NFC wireless services (like Apple Pay), he said that Target was “focused on chip-and-pin before getting to stuff like NFC.”

Wireless NFC technology and chip-and-pin credit cards are generally considered to be much safer alternatives to conventional cards or MCX’s critically panned QR code-scanning method.

Goldberger says that Target, which a couple years ago suffered one of the worst breaches of customer data in U.S. history, now has “a really strong fraud team” and that the transition to chip-and-pin has “worked well for us.”

Goldberger also hyped Target’s more unconventional efforts to get into digital spaces, like its partnership with the startup incubator Techstars. He referenced other deals, too, such as Target’s agreement with the store-pickup startup Curbside and its pilot program with grocery deliverer Instacart.

But Goldberger says not to expect a dramatic increase in these kinds of partnerships with startups.

“Quite a lot of people want to work with us. Most companies can’t handle the scale,” Goldberger said. “The few we do — the list is short — are doing something we aren’t focused on doing or that we want to test.”

This article originally appeared on Recode.net.

More in Technology

Podcasts
Are humanoid robots all hype?Are humanoid robots all hype?
Podcast
Podcasts

AI is making them better — but they’re not going to be doing your chores anytime soon.

By Avishay Artsy and Sean Rameswaram
Future Perfect
The old tech that could help stop the next airborne pandemicThe old tech that could help stop the next airborne pandemic
Future Perfect

Glycol vapors, explained.

By Shayna Korol
Future Perfect
Elon Musk could lose his case against OpenAI — and still get what he wantsElon Musk could lose his case against OpenAI — and still get what he wants
Future Perfect

It’s not about who wins. It’s about the dirty laundry you air along the way.

By Sara Herschander
Life
Why banning kids from AI isn’t the answerWhy banning kids from AI isn’t the answer
Life

What kids really need in the age of artificial intelligence.

By Anna North
Culture
Anthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque messAnthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque mess
Culture

“Your AI monster ate all our work. Now you’re trying to pay us off with this piece of garbage that doesn’t work.”

By Constance Grady
Future Perfect
Some deaf children are hearing again because of a new gene therapySome deaf children are hearing again because of a new gene therapy
Future Perfect

A medical field that almost died is quietly fixing one disease at a time.

By Bryan Walsh