Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

Crisis Text Line gets $23.8 million from tech A-listers

Melinda Gates, Reid Hoffman, Steve Ballmer and Pierre Omidyar all pour money into the millennial twist on a call-in hotline.

Crisis Text Line CEO Nancy Lublin
Crisis Text Line CEO Nancy Lublin
Crisis Text Line CEO Nancy Lublin
| Asa Mathat

Crisis Text Line, which offers peer counseling over text messaging and other new media, has landed nearly $24 million in new funding from some of the tech industry’s biggest names.

The company announced a venture-style funding round from Reid Hoffman, Melinda Gates, the Ballmer Group and Omidyar Network.

“Crisis Text Line is a tech startup, so it makes sense for us to fund-raise like one,” said founder and CEO Nancy Lublin. “The amount raised and the caliber of the people we attracted underscore the quality of what we’re doing.”

That said, the “investors” will have to settle for the social benefits of their cash contribution. “There is no equity, no possibility of a liquidity moment,” Lublin said.

Lublin said there are no restrictions on the use of the donations, but said that among the organization’s goals are increasing its ranks to 4,000 volunteer crisis counselors from today’s 1,500.

Crisis Text Line has also been working with the tech industry beyond its fund-raising, working with YouTube to offer support to those who search for content related to suicide, depression and self-harm. At the Wired Business Conference in New York, the organization also announced plans to work with Facebook Messenger and Kik to offer support services.

“Crisis Text Line is a powerful way to reach young people in need using a technology they know and trust,” Melinda Gates said in a statement. The organization has exchanged 18.5 million messages since its debut in August 2013, with 80 percent of texters reporting being under 25.

Lublin talked about her plans for Crisis Text Line onstage at the D: Dive Into Mobile conference in 2013.

The group has also been publicly sharing aggregate data on its texters at crisistrends.org.

“This data set has the volume, velocity and variety to inspire really exciting research and policy,” Lublin said. “You can’t fix something if you don’t understand what is broken.”

This article originally appeared on Recode.net.

See More:

More in Technology

Podcasts
Are humanoid robots all hype?Are humanoid robots all hype?
Podcast
Podcasts

AI is making them better — but they’re not going to be doing your chores anytime soon.

By Avishay Artsy and Sean Rameswaram
Future Perfect
The old tech that could help stop the next airborne pandemicThe old tech that could help stop the next airborne pandemic
Future Perfect

Glycol vapors, explained.

By Shayna Korol
Future Perfect
Elon Musk could lose his case against OpenAI — and still get what he wantsElon Musk could lose his case against OpenAI — and still get what he wants
Future Perfect

It’s not about who wins. It’s about the dirty laundry you air along the way.

By Sara Herschander
Life
Why banning kids from AI isn’t the answerWhy banning kids from AI isn’t the answer
Life

What kids really need in the age of artificial intelligence.

By Anna North
Culture
Anthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque messAnthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque mess
Culture

“Your AI monster ate all our work. Now you’re trying to pay us off with this piece of garbage that doesn’t work.”

By Constance Grady
Future Perfect
Some deaf children are hearing again because of a new gene therapySome deaf children are hearing again because of a new gene therapy
Future Perfect

A medical field that almost died is quietly fixing one disease at a time.

By Bryan Walsh