Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

Stitch Fix’s Katrina Lake proved innovation in retail is still possible in an Amazon world

Lake is No. 9 on the Recode 100.

Stitch Fix’s Katrina Lake proved innovation in retail is still possible in an Amazon world

Lake is No. 9 on the Recode 100.

Jason Del Rey
Jason Del Rey has been a business journalist for 15 years and has covered Amazon, Walmart, and the e-commerce industry for the last decade. He was a senior correspondent at Vox.

In 2017, big retail industry bright spots outside of Amazon have been few and far between. That made the rise of Stitch Fix that much more surprising — and the unfortunately rare leadership by a female founder and CEO in Katrina Lake that much more refreshing.

The growth arc of the data-driven online retailer — from launch to IPO in six years — seemed like the model, modern-day VC success story. Except that’s not exactly the case.

For a company of its size at such a young age, Stitch Fix raised relatively little venture capital, forcing it to become profitable earlier than most, and fund much of its growth from cash flow. This was decidedly not the most common path taken by many fast-growth consumer-facing startups.

“We treated every single dollar that we got very preciously,” Lake previously told Recode, “because it was very hard to raise every single one of those dollars.”

The company’s IPO in late November came in at a share price below where Lake and her team wanted, but the stock has since rebounded more than 50 percent, valuing the company at $2 billion as of Dec. 5.

No matter the short-term results, Lake’s long-term vision is huge: Through a combination of data expertise and a human touch, Stitch Fix will deliver a personalized shopping experience that both surprises and delights and makes the try-on room a thing of the past.

Whether or not they get there, the stakes are sky-high; few, if any, big online retailers have had success replicating the serendipity and rush you get inside a store when you discover the perfect product you didn’t know you loved. Stitch Fix is positioned perhaps better than any clothing retailer to do that, if not improve on it.

It’s hard to overestimate just how big of a deal it would be if the company were to nail this personalization at scale. If you eliminate the brick-and-mortar retailer’s advantage of serendipity, consumer dollars will absolutely flow online.

Either way, Lake and Stitch Fix stand out for another reason: Lake is the only woman to take an internet company public this year as CEO, and the first in nearly four years to do so with a consumer web business.

As a result, many women in tech see Lake, Stitch Fix and its IPO as a rare milestone to celebrate. Now the hope is that it will help push the industry toward a place where someday it won’t be so rare.

This article originally appeared on Recode.net.

More in Technology

Podcasts
Are humanoid robots all hype?Are humanoid robots all hype?
Podcast
Podcasts

AI is making them better — but they’re not going to be doing your chores anytime soon.

By Avishay Artsy and Sean Rameswaram
Future Perfect
The old tech that could help stop the next airborne pandemicThe old tech that could help stop the next airborne pandemic
Future Perfect

Glycol vapors, explained.

By Shayna Korol
Future Perfect
Elon Musk could lose his case against OpenAI — and still get what he wantsElon Musk could lose his case against OpenAI — and still get what he wants
Future Perfect

It’s not about who wins. It’s about the dirty laundry you air along the way.

By Sara Herschander
Life
Why banning kids from AI isn’t the answerWhy banning kids from AI isn’t the answer
Life

What kids really need in the age of artificial intelligence.

By Anna North
Culture
Anthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque messAnthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque mess
Culture

“Your AI monster ate all our work. Now you’re trying to pay us off with this piece of garbage that doesn’t work.”

By Constance Grady
Future Perfect
Some deaf children are hearing again because of a new gene therapySome deaf children are hearing again because of a new gene therapy
Future Perfect

A medical field that almost died is quietly fixing one disease at a time.

By Bryan Walsh