Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

Uber says it won’t use its ‘Greyball’ tool to evade local authorities anymore

But the technology will still be used for things like promotions, testing new features and fraud prevention.

A smartphone showing the Uber app on its screen being tapped by a finger
A smartphone showing the Uber app on its screen being tapped by a finger
Zhang Peng / Getty

Uber says it is no longer allowing its employees to use a proprietary technology, called Greyball, to evade local authorities.

Greyball, first exposed by the New York Times, allows the company to create phantom rides for specific users as a way to both track and evade law enforcement.

The company reportedly used the tool to avoid local regulators in markets such as Boston, Las Vegas and Paris, where Uber could not yet legally operate.

But the company says it will continue to use the technology behind Greyball for other purposes such as testing new features. It will stop using it to circumvent government workers trying to catch Uber drivers.

The new limitation on the use of Greyball won’t be immediate.

“Given the way our systems are configured, it will take some time to ensure this prohibition is fully enforced,” chief security officer Joe Sullivan wrote in a company blog post announcing the change.

It’s no secret that the ride-hail company, now nearing seven years since it was founded, regularly flouted local regulations when it was scaling its business across the U.S. and the world. In Las Vegas, for instance, the company launched before it was legalized and immediately came up against local authorities who went as far as to don ski masks to conduct sting operations.

Uber may have pulled out of Las Vegas temporarily, but it used the traction it had garnered during its brief time operating in the city to convince state authorities to pass a series of bills that permitted Uber and Lyft to operate. The company ran a similar playbook to get legalized in Portland, Ore.

That is to say, its tactics proved to be successful in most of the U.S. where Uber and Lyft are now largely legal.

But that’s not the case in parts of Europe and Asia. The company is still facing scrutiny from lawmakers in Thailand, for example, where it and its competitor Grab are potentially facing an outright ban.

So it’s likely authorities outside of the U.S. haven’t taken kindly to the news that Uber has measures in place to sidestep its government’s enforcement efforts. Not to mention, both the company’s General Counsel Salle Yoo and its former CEO and board member Ryan Graves not only knew about the use of the technology but approved it, according to the Times.

In fact, in a statement to the Times, the company confirmed one of its uses was to evade any sting operations.

“This program denies ride requests to users who are violating our terms of service — whether that’s people aiming to physically harm drivers, competitors looking to disrupt our operations, or opponents who collude with officials on secret ‘stings’ meant to entrap drivers.”

Today’s announcement, then, is a fairly substantial change of tune for Uber.


This article originally appeared on Recode.net.

More in Technology

Podcasts
Are humanoid robots all hype?Are humanoid robots all hype?
Podcast
Podcasts

AI is making them better — but they’re not going to be doing your chores anytime soon.

By Avishay Artsy and Sean Rameswaram
Future Perfect
The old tech that could help stop the next airborne pandemicThe old tech that could help stop the next airborne pandemic
Future Perfect

Glycol vapors, explained.

By Shayna Korol
Future Perfect
Elon Musk could lose his case against OpenAI — and still get what he wantsElon Musk could lose his case against OpenAI — and still get what he wants
Future Perfect

It’s not about who wins. It’s about the dirty laundry you air along the way.

By Sara Herschander
Life
Why banning kids from AI isn’t the answerWhy banning kids from AI isn’t the answer
Life

What kids really need in the age of artificial intelligence.

By Anna North
Culture
Anthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque messAnthropic owes authors $1.5B for pirating work — but the claims process is a Kafkaesque mess
Culture

“Your AI monster ate all our work. Now you’re trying to pay us off with this piece of garbage that doesn’t work.”

By Constance Grady
Future Perfect
Some deaf children are hearing again because of a new gene therapySome deaf children are hearing again because of a new gene therapy
Future Perfect

A medical field that almost died is quietly fixing one disease at a time.

By Bryan Walsh